Privacy Policy

TicketBridge helps users create structured matching tickets from natural-language requests. Because many tickets involve sensitive business context, the platform is designed to minimize what is shared at each step. This page explains what information we collect, why we collect it, how disclosure layers work, and how you can request export or deletion.

What we collect

The platform collects only what is needed to operate matching responsibly.

Account information, such as email address or sign-in identifiers
Ticket content, including what you offer, what you need, and what you want to keep private
Follow-up answers, match decisions, and abuse reports
Basic request metadata, such as time, browser, language, IP-derived security signals, and attribution parameters
Notification subscription state when you enable browser notifications

Why we collect it

Collection is tied to matching, safety, and service quality.

Create and maintain tickets
Ask focused follow-up questions
Find and rank possible matches
Enforce privacy and abuse-prevention rules
Measure campaign performance and product quality
Provide export, deletion, and audit handling

Disclosure layers

TicketBridge separates information by exposure level.

Public

Used to support coarse matching and safe sharing. This should not directly identify you.

Match-only

Used only when needed to evaluate fit and only when policy allows that step.

Internal-only

Retained for platform processing, security, support, and governed AI workflows.

AI and service providers

Not every field is sent everywhere.

Some ticket processing steps may use AI model providers or infrastructure providers. The platform is designed to reduce unnecessary exposure and route only the minimum approved information required for the step being performed.

Need more detail about rights, cookies, or deletion?

Use the linked public policy pages before you create your first ticket.

Cookie & Tracking Data Rights